REFUND POLICY

Effective date: September 29, 2026
Last updated: September 29, 2026

This Refund, Return & 90-Day Guarantee Policy applies to purchases made directly from Nülive at mynulive.com. Nülive is operated by ScaleFlow Inc. ("Nülive," "we," "us," or "our").

Except for the limited 90-day first-order guarantee, verified fulfillment problems, and rights that cannot legally be waived, all sales are final. Requests that do not satisfy this policy will be denied.

1. Our 90-Day First-Order Guarantee

We offer a 90-day money-back guarantee on a customer's first eligible Nülive order purchased directly from mynulive.com.

To request a refund under the guarantee, contact support@mynulive.com within 90 calendar days after the first order is delivered. Include the order number, the email address used for the order, and a brief explanation of the request. We may request reasonable information needed to locate the order, prevent fraud, or evaluate the request.

The request must be received before the 90-day deadline. Starting an email, chargeback, return, or support conversation after the deadline does not extend the guarantee period.

The guarantee is subject to the following conditions:

• It applies only to the customer's first completed eligible Nülive order.
• It is limited to one guarantee claim per customer, household, billing address, shipping address, and payment method.
• It applies only to products purchased directly from mynulive.com for personal household use.
• It does not renew, restart, or extend when a subscription renews or when another order is placed.
• Subscription renewal orders, repeat orders, replacements, gifts, free products, promotional items, shipping upgrades, customs charges, duties, and taxes are not covered.
• We may require the return of unused product, containers, or other included items before issuing a refund. If a return is required, we will provide instructions. Unless required by law or the product arrived damaged, defective, or incorrect, return-shipping costs are the customer's responsibility.
• Refunds are limited to the amount actually paid for eligible Nülive products in the first order, after discounts, credits, and promotions.

Abuse of the guarantee—including duplicate claims, materially false information, excessive or commercial purchases, altered proof of purchase, or claims submitted through multiple identities—may result in denial to the fullest extent permitted by law.

Nothing in this policy limits any non-waivable rights available under applicable consumer-protection law.

2. Subscription Renewal Orders

Subscription renewal orders are final once charged and are not eligible for cancellation, return, refund, or the 90-day first-order guarantee.

Customers must cancel, pause, skip, or modify their subscription before the next scheduled billing date. A cancellation made after a renewal charge applies to future renewals only and does not cancel or refund the order already charged.

Exceptions may apply when:

• the customer completed a valid cancellation before the renewal charge;
• Nülive shipped an incorrect item;
• the product arrived damaged or defective;
• the shipment is confirmed lost under our Shipping Policy; or
• a refund is required by applicable law.

Once a renewal order enters processing, we cannot guarantee that its shipment can be stopped or changed.

Forgetting to cancel, failing to review the next billing date, not seeing or receiving a reminder, having excess product, changing one's mind, not using the product, no longer wanting the product, or experiencing a change in personal finances does not make a properly authorized renewal eligible for a refund.

3. No Voluntary Returns

Because Nülive products are ingestible wellness products, we do not accept voluntary returns or exchanges outside the 90-day first-order guarantee. Opened or used products are never eligible for an ordinary return.

Where mandatory law provides a withdrawal or return right, an unopened, unused, and factory-sealed product may be returned during the legally required period. Prior authorization is required, and the customer is responsible for return shipping unless the product was damaged, defective, incorrect, or the law requires otherwise. Original shipping charges, expedited shipping, shipping protection, customs duties, and import taxes are non-refundable to the fullest extent permitted by law.

Products sent without authorization, sent to an unauthorized address, or returned cash-on-delivery may be refused.

Unauthorized returns do not create a right to a refund, and Nülive is not responsible for loss, disposal, storage, or return costs associated with an unauthorized shipment.

4. Damaged, Defective, or Incorrect Orders

Inspect the shipment promptly after delivery. Contact support@mynulive.com within 7 days after delivery if an item is damaged, defective, leaking, unsealed, or incorrect. Include the order number and clear photographs of the product, packaging, shipping label, and damage or error.

After review, we may provide a replacement, store credit, or refund, as appropriate. Do not discard the product or packaging until the claim is resolved because the carrier or fulfillment provider may require inspection.

5. Order Changes and Cancellations

Orders begin processing quickly. We may attempt to change or cancel a non-subscription order if contacted promptly, but we cannot guarantee cancellation after an order is submitted. If an order has already entered processing or shipped, it is governed by the applicable return terms above.

Submitting an incorrect order, ordering the wrong quantity, failing to apply a discount code, or changing one's mind after purchase does not guarantee cancellation or a price adjustment.

6. Refused and Undeliverable Shipments

Orders refused by the recipient, left unclaimed, rejected because of unpaid customs charges, or returned because of an incorrect or incomplete address are not automatically eligible for a refund. If the parcel is returned to us in resalable condition, we may refund the product price after deducting shipping, return-to-sender fees, customs charges, and other costs we incurred, except where prohibited by law.

No refund is issued while a refused, unclaimed, or undeliverable parcel remains in transit or has not been received and identified by the return facility.

7. Refund Processing

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to submit the refund. Financial institutions may require additional time to post it.

If the original payment method is unavailable, we may issue store credit or another legally permitted form of refund. Currency-conversion differences and third-party banking fees are outside our control.

Approval of one refund, replacement, credit, or exception does not require us to approve another request and does not waive this policy.

8. Purchases from Other Sellers

We cannot refund products purchased from a marketplace, retailer, reseller, or other third party. Contact the original seller and follow its return policy.

9. Contact

Email: support@mynulive.com

10. Agreement to This Policy

By completing a purchase, the customer acknowledges that they had access to and accept this Refund Policy, including the first-order limitation, renewal-order exclusion, claim deadlines, and non-refundable charges, subject to rights that cannot legally be waived.