SUBSCRIPTION & CANCELLATION POLICY

Effective date: September 29, 2026
Last updated: September 29, 2026

This Subscription & Cancellation Policy applies when a customer selects a subscription option for a Nülive product. Nülive is operated by ScaleFlow Inc. ("Nülive," "we," "us," or "our").

A subscription renews automatically and recurring charges continue until the customer cancels. The customer is responsible for cancelling before the applicable deadline.

1. Automatic Renewal

By selecting "Subscribe & Save" or another subscription option and completing checkout, the customer authorizes Nülive and its payment providers to charge the selected payment method automatically for recurring orders until the subscription is cancelled.

Before purchase, the checkout flow displays the product, quantity, recurring price, billing and shipment frequency, and available cancellation method. The customer will be billed at the frequency selected and disclosed during checkout. The exact terms accepted by the customer appear during checkout and in the order or subscription confirmation.

2. Recurring Price

The merchandise price charged on future renewals is the recurring price disclosed when the customer enrolls. It is not an introductory price that automatically increases after the first order.

The final amount charged may still vary because of customer-requested plan changes, quantity changes, discounts or credits chosen by the customer, changes in applicable taxes, shipping charges, currency conversion, or other charges required by law. We will provide advance notice of any material change when required by applicable law.

3. Renewal Reminders

Nülive sends subscription communications and renewal reminders to the email address associated with the subscription. Customers are responsible for keeping their email address current and for checking spam or junk folders.

A delayed or undelivered courtesy reminder does not by itself cancel a subscription or invalidate a renewal that was otherwise properly authorized, except where applicable law requires a particular notice. Customers may view their next billing date through the subscription-management portal.

The customer remains responsible for the subscription even if a reminder is filtered as spam, sent to an outdated address, overlooked, deleted, or not opened.

4. Managing a Subscription

Customers may manage an active subscription through the Manage Subscription link on mynulive.com or the secure link included in subscription emails. Available options may include changing the next order date, skipping an order, pausing, updating a payment method, changing quantities or frequency, or cancelling.

Customers may also request assistance by emailing support@mynulive.com. Email requests should be sent at least 48 hours before the scheduled billing date so our team has time to process them. The online subscription portal remains the fastest cancellation method.

5. Cancellation

Subscriptions may be cancelled at any time. To avoid the next charge, cancellation must be completed through the online portal at least 24 hours before the next scheduled billing time. Requests sent by email should be received at least 48 hours before the next scheduled billing date. Cancellation stops future renewals; it does not cancel or refund an order that has already been charged.

It is the customer's responsibility to verify that cancellation was completed and to retain the cancellation confirmation. Closing a browser, removing an item from a cart, unsubscribing from marketing emails, deleting an account, disputing a prior order, or telling a payment provider does not cancel the subscription through Nülive.

Online subscriptions can be cancelled online through the subscription portal without contacting customer support. We will not require a customer to purchase another product or accept a retention offer as a condition of cancellation.

If a customer timely completes cancellation through the portal but is charged afterward because of our error, the customer should contact us with the cancellation confirmation so we can investigate and correct the charge.

6. Renewal Orders Are Final

Once a subscription renewal is charged, the order is final and non-refundable. Requests received after the charge take effect for future renewals only. Limited exceptions are described in our Refund, Return & 90-Day Guarantee Policy and include incorrect, damaged, defective, or confirmed-lost shipments, charges made after a valid timely cancellation, and refunds required by law.

A renewal is not refundable because the customer forgot to cancel, did not expect the charge, did not use prior product, has excess supply, no longer wants the product, did not receive or read a reminder, or experienced a change in circumstances.

The 90-day guarantee applies only to a customer's first eligible Nülive order. It does not apply to subscription renewals and does not restart with each shipment.

7. Processing and Shipment

Renewal orders may enter processing immediately after a successful charge. We cannot guarantee cancellation, interception, address changes, or quantity changes after that point. Customers should update subscription and shipping information before the next billing date.

Cancelling the subscription after a renewal charge does not cancel the renewal order already created.

8. Failed Payments

If a recurring payment fails, we or our subscription provider may retry the payment method and notify the customer. Shipment may be delayed until payment succeeds. After repeated unsuccessful attempts, the subscription may be paused or cancelled.

The customer's card issuer or payment network may provide updated card information, such as a replacement card number or expiration date, through an account-updater service. Unless the customer opts out through the card issuer where available, we and our payment providers may use that updated information to process authorized subscription renewals.

9. First-Order Gifts and Promotions

Welcome gifts, free gifts, introductory bundles, or other promotions identified as applying to the first order are supplied only with the qualifying first order. They are not included with renewal shipments unless expressly stated.

10. Product Availability and Plan Changes

If a subscribed product becomes unavailable, we may delay the shipment, offer a substantially similar replacement with the customer's permission, or cancel and refund the affected order. We will not substitute a materially different paid product without authorization.

11. Contact

Email: support@mynulive.com

12. Agreement to Automatic Renewal Terms

By affirmatively selecting a subscription and completing checkout, the customer confirms that they understand and agree that the subscription renews automatically, recurring charges continue until cancellation, renewal orders are final once charged, and cancellation must be completed before the next billing deadline. The order confirmation and this policy form part of the subscription agreement.